When a family is in the midst of an emotionally charged situation involving a child who is struggling emotionally or behaviorally, it can be hard to decide what to do and how to calm things down. Our Mobile Response and Stabilization Services (MRSS) are here to help. MRSS is available to address the needs of children through age 17 and their families anytime, day or night, including weekends and holidays. Family members and other concerned people can access MRSS by calling 1-800-969-HELP.
We expanded how we define a crisis to meet the needs of young Delawareans and their families. This approach will make it easier for children and families to get help when they need it to defuse situations that affect family functioning. MRSS provides timely assistance that assesses risk/safety and works collaboratively with children and families to identify their needs, strengthen their support network, and make connections to community resources.
The goals of our Mobile Response and Stabilization Services are to
• determine if emergency services, such as ambulance or police, are needed
• assess risk and plan for safety
• defuse emotionally charged crisis situations
• connect young people and their families with helpful resources
• help families develop plans to safely maintain children in their homes, schools, and community
• refer children and families to treatment services based on risk and needs ranging from outpatient treatment to hospitalization for psychiatric or crisis stabilization needs
DPBHS has contracted with two provider agencies to deliver this new service throughout the State. Legacy Treatment Services maintains the statewide call center and provides mobile response services in Kent and New Castle Counties. Delaware Guidance provides mobile response services in Sussex County.
You can learn more about our Mobile Stabilization and Response Services by attending an upcoming community meeting:
Sussex County on July 12, 2017 from 4:00 – 6:00 pm
Delaware Technical and Community College Owens Campus
Theater in the Arts and Science Center
21179 College Drive
Georgetown, DE 19947
New Castle County on July 20, 2017 from 4:00 – 6:00 pm
100 Rockford Drive
Newark, DE 19713
Kent County on July 27, 2017 from 4:00 – 6:00 pm
Dover Behavioral Health
725 Horsepond Road
Dover, DE 19901
If your child is injured, has a medical emergency, or there is immediate threat of harm to themselves or someone else; call 911 before calling the MRSS hotline.
For mental health or substance use emergencies involving people who are 18 years of age or older, contact the Delaware Division of Substance Abuse and Mental Health (DSAMH) Crisis Intervention Services as follows:
In Northern Delaware: 800-652-2929
In Southern Delaware: 800-345-6785